automotiveMastermind

Dealer Relations Manager

Boston, MA
$140k+

Who we are

automotiveMastermind was founded on the idea that there are patterns in people's behavior that, with the right logic, can be used to predict future outcomes. We are a small but rapidly growing SaaS organization that works in partnership with our customers to create solutions that are simply not found anywhere else. We work in groups rather than in structured corporate hierarchies; our culture is creative and entrepreneurial where everyone contributes to company goals in a very real way. We are a hardworking group, but we have a lot of fun with what we do and are looking for new people with a similar mindset to join the organization.

What we do

Our proprietary software-as-a-service helps automotive dealerships and sales teams better understand and predict exactly which customers are ready to buy, the reasons why, and the key offers and incentives most likely to close the sale. Its micro-marketing engine then delivers the right message at the right time to those customers, ensuring higher conversion rates and a stronger ROI.

What we need help with

This position is responsible for day-to-day customer relationship management and champions the adoption and ongoing use of the company product in the dealerships. S/he executes launch planning, manages the product implementation and delivers initial and ongoing training to meet the needs of the dealers in their area through regular monthly performance visits.

This person is the first point of contact for our dealerships and handles issues and follows up on those that have been escalated. S/he brings best practice knowledge of the product into the client organization to support the company's value proposition to its dealerships. This person must have an in-depth understanding of the product functionality and related services as well as an overview of the technical functionality in order to train effectively and communicate appropriate usage. In addition the DRM will ensure that product changes, new features and releases are communicated and implemented in a timely manner.

This position will cover a geographical area and work as part of a larger team reporting to a Regional Area Manager. S/he will also deliver training from time to time to company team members as part of their onboarding process.

Qualifications:

  • Bachelors degree in Business, Management, Marketing or a related field
  • 5 years professional experience working in sales, marketing or customer service in a luxury automotive retail environment
  • Significant experience working with CRM tools and high comfort level with digital technology
  • Think quickly on your feet and handle ambiguity
  • Communicate well both orally and in writing and demonstrate business and financial acumen in your daily work
  • Know how to establish rapport and develop meaningful relationships with your clients
  • Negotiate effectively, finding the win-win solution to problems
  • Proactively solicit feedback, ask clarifying questions and resolve issues in a non-confrontational way
  • Ability to perform as part of a larger team and work independently to schedule and prioritize your work
  • Regularly assess your own performance and adapt your work to achieve better results
  • Must believe in what you do and feel a vested interest the company's success

Be ready to travel

This role requires 80% travel within the region and nationally as needed.

Physical Demands

The candidate must be able to meet the physical demands of this job with or without reasonable accommodations.

Expected Hours of Work

This is a full-time position. We work to a flexible schedule based on the company needs; generally this is Monday through Friday, though holidays and weekend may be required.

automotiveMastermind

Holly Longstreet

Human Resources Manager
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