Columbus Marriott Northwest

Director of Housekeeping

Columbus, OH

Located in Dublin, an upscale suburb of Columbus, Ohio, the Columbus Marriott Northwest is near Muirfield Village Golf Club, Columbus Zoo, and Tuttle Crossing Mall. It is a part of Marriott International, the world's largest hotel company with more than 6,000 properties in 122 countries. Marriott International operates and franchises hotels and resorts under 30 different brands, with more than 500,000 dedicated employees worldwide.


The Director of Housekeeping provides direct leadership and guidance to staff to ensure that high levels of cleanliness, quality and service are achieved and maintained. They will also be chartered with participating in staff selection process including interviewing candidates as needed. The Director of Housekeeping will schedule days off, holidays and vacations, and ensure that the facility's needs are met in accordance with hours and position control. 


  • Assign personnel to established work areas or project duties
  • Plan and coordinate project work to ensure that proper frequencies are maintained
  • Ensure that staff receive proper orientation, initial training and ongoing education
  • Ensure duty lists are revised and current at all times.  Review duty lists with regular and relief associates periodically
  • Ensure that proper supply control guidelines are followed and staff is trained in the use of all chemicals
  • Proactive approach to identifying and correcting facility quality assurance concerns.  Timely follow-up is required
  • Attend and participate in departmental staff meetings on a schedule basis.  Attend ongoing staff development and training courses as offered by company and facility
  • Provide and monitor individual guidance and motivation to associates to enable each one to perform to his/her fullest potential
  • Keep records and appropriate log books current and maintain all necessary documentation.  Monitor service binders in assigned areas on a daily basis taking appropriate action to client concerns/comments
  • Participate in facility Quality Assurance Program as required.  Ensure high quality percentage of clean is maintained in areas of assignment.  Perform Quality Assurance Inspections as assigned.
  • Assign equipment to staff.  Monitor daily equipment use, cleaning and maintenance.  Ensure that all equipment is clean and professional in appearance at all times
  • Prepare associate disciplinary and variance reports and conduct follow-up investigation as needed, reporting findings to appropriate assistant director.  Prepare disciplinary action notices and conduct follow-up as required.  Conduct disciplinary meetings with associates with guidance from appropriate assistant director
  • Respond to concerns and requests with a sense of urgency and take necessary corrective action including timely follow-up
  • Participate in associate performance evaluations and make recommendations as needed.  conducts associate performance evaluations with guidance and approval from appropriate assistant director


  • College degree preferred with three years supervisory experience in housekeeping or service-related field with high customer/client contact required
  • Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
  • Ability to communicate effectively in written format and oral presentations
  • Ability to multi-tasks and establish priorities
  • Ability to maintain organization in a changing environment
  • Exhibits initiative, responsibility, flexibility and leadership
  • Possess a thorough knowledge of contract administration and office procedures
  • Ability to use working knowledge of working environment to meet established goals and objectives
Columbus Marriott Northwest

Kari Shoemaker

HR Manager
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