DCM is the premier Teleservices company dedicated exclusively to supporting the sales and fundraising efforts of not-for-profit organizations throughout the country. Since our inception, we've grown from catering to a handful of local clients to sustaining the growth of major cultural institutions across the United States. DCM has become "big" primarily by staying "small." Now as before, we focus on meeting the highly specific needs of each client. DCM conducts business much like a boutique operation, providing a hands-on model of service, even though our client list has grown significantly over the years. As a result, we continue to meet and exceed the fundraising and marketing goals of many arts organizations as well as other not-for-profit institutions.
The Call Center Trainer will provide training for the newest members of our sales team and work with veteran members of our team to improve ongoing performance. Through education, observation, coaching and motivation, the Instructor will ensure achievement of individual, team and department goals. The Instructor will facilitate learning through a variety of delivery methods to develop participants’ skill sets. Training settings will include classroom instruction, one-on-one coaching, and conference calls with the client. This position will report directly to the NPACC Director. This role is responsible for the following: