Delaware North

Front Desk Clerk

West Yellowstone, MT

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for over 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Its portfolio includes high-profile venues ranging from sports stadiums, entertainment complexes, national parks, restaurants, airports, and some of the top regional casinos in the country. The company also owns a selection of award-winning destination resorts, as well as a series of premium restaurants and catering services that are leaders in the industry.

FRONT DESK CLERK | WEST YELLOWSTONE, MT 

We are looking for a Front Desk Clerk who will check guests in and out efficiently and assist with any problems or questions during their stay. Act as the information center of the hotel.

RESPONSIBILITIES 

  • Exemplifies the 10 Universal Service Standards and provides excellent guest service as detailed in the GuestPath Service Standards.
  • Aware of and promotes GreenPath and all associated initiatives.
  • Have complete knowledge of all appropriate computer systems.
  • Understand IHG Priority Club Rewards and follow all relevant procedures (Holiday Inn only).
  • Check guests in and out of the hotel efficiently
  • Be familiar with room types and their locations in order to make reservations and handle 
  • walk-in reservations 
  • Quote room rates and room package information by memory
  • Post charges for in-house accounts
  • Understand Guest folio, explanation of billing and how to make any needed corrections
  • Receive cash and/or credit card payments and make correct change 
  • Be familiar with all hotel policies
  • Have working knowledge of town of West Yellowstone, Yellowstone National Park, and surrounding areas and be able to provide directions
  • Familiar with all hours of operation for hotel outlets and their functions
  • Use proper etiquette both on the phone and in person
  • Maintain a constant presence at the front desk, greeting everyone
  • Read group resumes and know daily activities of groups
  • May occasionally pull luggage and assist guests with luggage handling
  • Complete shift closing, drop cash and check payments
  • Secure bank at all times and follow proper cash handling policies

EXPERIENCE & BACKGROUND 

 

  • Previous experience in cash handling required
  • Previous experience with operating point-of-sale systems required
  • Previous experience in customer service environment preferred
  • Excellent guest service skills; ability to adhere to Company’s GuestPath Universal Service Standards
  • Good communication skills; ability to communicate with guests and co-workers
  • Attention to detail
  • Ability to handle multiple tasks simultaneously in fast-paced environment
  • Ability to work independently and as a team member
  • Basic math skills; ability to accurately handle money and count change
  • Read maps and give correct directions
  • Capable of following job guidelines and supervisors' instructions
Delaware North

Ashley Johnson

Human Resource Manager
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