Delaware North

Housekeeper

West Yellowstone, MT

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for over 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Its portfolio includes high-profile venues ranging from sports stadiums, entertainment complexes, national parks, restaurants, airports, and some of the top regional casinos in the country. The company also owns a selection of award-winning destination resorts, as well as a series of premium restaurants and catering services that are leaders in the industry.

HOUSEKEEPER | WEST YELLOWSTONE, MT

We are looking for a housekeeper responsible for cleaning and maintaining the guest rooms, public areas, back of house areas such as linen room and laundry areas, according to company policy and procedures at a level that meets or exceeds company standards.

RESPONSIBILITIES

  • Exemplifies the 10 Universal Service Standards and provides excellent guest service as detailed in the GuestPath Service Standards
  • Aware of and promotes GreenPath and all associated initiatives.
  • Stocks cart to ensure that enough cleaning needs, equipment and amenities are available to properly clean each room
  • Observes proper procedures upon entering a guest room
  • Cleans the guest rooms assigned.  Ensures the amenities are stocked for each cleaned room.  Completes entire housekeeping checklist
  • Reports clean rooms to supervisor for inspection
  • Reports any damages or hazards that are present in guest suite, i.e., burnt out light bulbs, broken furniture, broken fixtures, etc.
  • Secures guest room doors upon exiting the room
  • Stocks breakfast bar, kitchen and storage areas to ensure that enough supplies, equipment and amenities are available. 
  • Cleans the public areas as assigned. Completes entire Breakfast Attendant checklist. 
  • Keeps the corridors and service areas neat at all times
  • Turns in all lost and found items and all guest room keys
  • Must be able to work unsupervised.
  • Remove trash from Front Office lobby and other areas as needed.
  • Vacuums hallways, stairwells and other guest areas.
  • Maintain cleanliness of parking lot and condition of grounds, including care of both potted and landscaped plants.
  • Frequent communication via radio with the front desk, maintenance, and housekeeping staff.
  • Monitors and replaces light bulbs as necessary throughout guest areas.
  • Clean and sanitize public restrooms including: toilets, urinals and floors.
  • Supply paper and soap products to restrooms. Empty trash as necessary.
  • Identify and report maintenance problems.
  • Keep supply closets organized and properly stocked.
  • May occasionally pull luggage and assist guests with luggage handling
  • Clean special functions room (moving chairs, vacuuming). 
  • Sweep or hose outside areas. Clean ceilings and walls, top to bottom.
  • Responsible for sorting, counting, washing, and drying of towels, sheets, blankets, and comforters. 
  • Folds sheets, towels, blankets and comforters and delivers these items to linen closets in an efficient manner 
  • Occasionally assist housekeeping with sorting and taking out trash/recycling
  • Maintains a clean work area including cleaning machinery and keeping the floor swept 
  • Reports any damages or hazards that are present in guest suite, i.e., burnt out light bulbs, broken furniture, broken fixtures, etc.
  • Turns in all lost and found items and all guest room keys
  • Knowledge of all fire prevention and emergency policies and procedures
  • Utilizes protective equipment (when necessary)
  • Reports substandard (unsafe) conditions to supervisor
  • Reports accidents, injuries, property damage or loss to supervisor
  • Provides for a safe work environment by following all safety and security policies and procedures

BACKGROUND & EXPERIENCE

  • Limited to no experience required; previous commercial cleaning and/or guest service experience preferred.
  • Working knowledge of various cleaning utensils, dryers, vacuum cleaners, tools and fixtures
  • Ability to work quickly under pressure
  • Ability to follow direction and instructions
  • Guest service oriented; ability to adhere to Company’s GuestPath Universal Service Standards.
  • Ability to make simple addition and subtraction calculations.

 

Delaware North

Ashley Johnson

Human Resource Manager
use your email instead