DST Systems

Medicare Enrollment Technical Support Analyst

Kansas City, MO

DST Health Solutions provides healthcare reform through a full range of BPO and turnkey healthcare administration solutions. Our solutions, combined with our health outcomes optimization solutions, include advanced technologies and strategic consulting services designed to optimize our customer’s outcomes, revenues, and managing their risk. We help client’s master complexity in the world’s most demanding industries to ensure they continually stay ahead of the ever-changing customer requirements.

MEDICARE ENROLLMENT TECHNICAL SUPPORT ANALYST | KANSAS CITY, MO

Medicare Enrollment Technical Support Analysts possess an in-depth knowledge of MarketProminence and Medicare

Enrollment business processes.  They are able to identify the impact of outside influences on the behavior of MarketProminence. They understand behaviors in multiple situations and offer assistance to customers regarding product configuration, expectations for product functionality and performance, etc., when new variables are introduced. Coupled with product and business knowledge, Technical Support Analysts demonstrate a high degree of vendor knowledge and technical proficiency during problem resolution. They exhibit a comprehensive understanding of multiple product inter-relationships and the architecture and infrastructure of the client middle tier and server software and any peripheral products.

Responsibilities

  • Perform in-depth research and creative problem analysis and execute advanced troubleshooting procedures to resolve complex issues
  • Proactively identify and address issues
  • Review, write, and analyze SQL/PLSQL query statements
  • Identify areas for improving system and/or network performance
  • Analyze and interpret application logs and/or traces for multiple products and/or architecture components to assist in the identification of problems
  • Serve as a resource and point of escalation for complex issues or situations and may act in a project leadership capacity for smaller-scaled projects
  • Work collaboratively with customers and/or developers through problem resolution
  • Coach less experienced analysts in product competencies

Qualifications

  • 3+ years of related work experience in technical support or application support.  Strong customer support experience required.
  • Ability to write PL/SQL and SQL scripts from scratch using SQL Developer.
  • Experience with healthcare and enrollment, including CMS and Medicare.
  • Prior experience with MarketProminence helpful.
DST Systems

Shannon Beecham

Recruiter
use your email instead