Fisher Auto, CO
Body Shop Estimator
Serving Boulder and Denver, Fisher Auto operates much differently than most dealerships. Fisher Auto offers up-front pricing on all vehicles without any haggling. All cars also come with a Best Price Guarantee to make sure you get the best price in the area. Please call for guarantee details.
Besides helping local drivers find their next vehicles and take care of their current cars at our service center, the dealership is also dedicated to giving back to the community. Fisher Auto regularly donates time and resources to many local charities and groups.
The Body Shop Estimator is responsible for estimating, scheduling, and processing of vehicle repairs, and supervising production employees.
- Recommend and trains key personnel.
- Outline training program for Body Shop department employees, and coordinate in-dealership technical training.
- Maintain liaison with volume customers, fleet owners, leasing companies, and insurance companies.
- Determines cause of malfunction; use function test, test drive, or refer to test technician as necessary.
- Promotes the sales of labor, parts, and accessories to meet customer needs.
- Records clear instructions to technicians; specifies required labor operations.
- Provide written estimates for labor and parts, and a diagnostic estimate if necessary.
- Discuss work performed and chances with customer by telephone or upon arrival at dealership.
- Assign work to technicians and follow-up on work-in-progress.
- Assist technicians on the job; provides technical information ensure use of correct tools and equipment.
- Establish method of payment; obtain approval of credit, if necessary.
- Ensure that production employees properly complete Labor Control Cards
- Schedule all vehicle repairs, informing office staff of necessary changes to that schedule.
- Document work performed and applicable technical information.
- Note additional needed work and obtains approval before proceeding.
- Orders parts according to dealership procedures.
- Conduct final inspection on all vehicles.
- Revies completed repair order. Compares labor operations to parts issued. Determines rate to be charged. Resolves discrepancies.
- Calculate technician efficiency and productivity and maintains required summaries.
- Secure, maintain, and/or routes all necessary documentation regarding repairs.
- Follow process for each DRP insurance company.
- Identifiy production problem areas and suggests and implements changes.
- Provide input into company decisions regarding equipment and tool purchase, facility improvements, etc.
- Handle customer complaints immediately and according to dealership's guidelines.
- Monitor paper flow to ensure that all documents are accounted for, filled out completely and legibly, and filed or distributed to the appropriate parties.
Experience & Background
- High school diploma or general education degree.
- One to three months related experience or training.
- Equivalent combination of education and experience.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.
- Ability to write reports, business correspondence, and procedures manuals.
- Ability to present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry.