Global Cloud

Account Director - Digital Services

Cincinnati, OH

Working at Global Cloud is more than a job - you will be touching lives and having fun as we build great sites and marketing campaigns for our clients.  By joining the Digital Services team you will be supporting clients that depend on us for brand awareness and marketing strategy.  Our creative environment is the right mix of serious quality work and fun that naturally leads to solutions for our clients.

The Role


We are searching for an Account Director on our Digital Services Team. This position is responsible for overseeing all custom projects and digital marketing plans for both for profit and non-profit clients. This position will also serve as the main account contact for all of our clients. 


  • Oversee all client website design/development, online marketing, SEO, digital media and analytics solutions
  • Develop and maintain relationships with new and existing clients, serving as the first communication line to all clients and partners
  • Provide input for the marketing and business development initiatives of the Digital Services Team
  • Research and evaluate changing industry trends and best practices, recommending and/or revising online marketing strategies for clients to maintain competitiveness
  • Ensure regular communication across the Digital Services Team and other internal teams
  • Translate technical concepts into easy to understand explanations for the client so that they can review project progression and provide appropriate feedback
  • Continuously review and improve current workflows and processes
  • Maintain communication with clients to update them on account strategy and project progress, making sure to understand their organization and needs
  • Analyze client business to identify opportunities for incremental project growth, and ensure clients are growing contracts year over year
  • Create all new business proposals and client presentations
  • Manage renewal of client contracts year over year
  • Manage all client budgets and company income projections
  • Lead and mentor an internal team of designers, developers, and Search Marketing/Analytics Lead
  • Other duties as assigned and needed

Ideal Experience and Qualifications

  • Bachelor's Degree in Marketing, Business, or related field
  • 4+ years of related experience
  • Google Analytics and Google Adwords certified
  • Working knowledge of various web browsers and computer programs
  • Experience with content management systems
  • Extensive knowledge of various online marketing tools and methods
  • Solid understanding of new paid search technologies, PPC best practices, content management systems, and a basic understanding of HTML/CSS, URL tagging parameters, and other web functionalities
  • In-depth knowledge and understanding of social media platforms
  • Excellent verbal/written communication proficiency, with the ability to communicate account strategy, project progress, and recommendations directly to clients
  • Strong analytics skills with the ability to collect, organize, analyze, and communicate marketing data to clients
  • Strong critical thinking skills
  • Organization skills and strong attention to detail
  • Time management: ability to multi-task, prioritize workflow, and delegate as needed
  • Collaboration within and across teams
  • Initiative - motivation to seek out new responsibilities and learn additional skills
Global Cloud

Allison Nesci

HR Manager
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