Halcyon Hotel Cherry Creek

Boutique Hotel Host

Denver, CO

Host | Denver, CO

The Host/Hostess maintains an efficient and courteous Resident services operation by greeting arriving Residents, establishing rapport and curating a full service experience for the Halcyon Residents. With you welcoming and warm personality, the Host/Hostess is able to engage easily and actively connect with others, as you provide a curated experience for each guest!

Responsibilities

  • Demonstrate energy and drive in all curation of the Resident experience.
  • Use empowerment to exceed Resident expectations and resolve conflicts.
  • Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities.
  • Create “Halcyon Moments” for each and every resident of Halcyon
  • Provide Resident Arrival Experience Upon arrival, by smiling, greetingt and assisting guests 
  • Perform all guest contact activities in a cordial, efficient and professional manner; maintaining a commitment to guest satisfaction. 
  • Keep up-to-date on local activities and the area's establishments in order to answer questions, recommend and give directions. 
  • Establish relationships with local neighborhood businesses in order to curate a variety of Resident experiences.
  • Exhibit an adventurous approach to local and statewide outdoor activities. 

Systems Related Duties

  • Duties include manual and computerized skills and completion of daily checklist functions.
  • Enter all special room requests into computer system and alert front desk staff of special requests in order to ensure department follow-through and Resident satisfaction. 
  • Input group and tour reservations as they are received from the sales department in order to best utilize hotel facility and maximize revenues. 
  • Receive payment and process the transaction on computerized cash register, counting back change out loud for the protection of guest and restaurant. 
  • Maintain written log recording these requests and deliveries. 
  • Negotiate rates and upsell rooms in order to increase occupancy and maximize revenues. 
  • Promote the hotel and its services in order to capture Residents and increase revenues. 
  • Operate reservations system by entering and accessing data in order to provide callers with accurate information.
  • Contribute to Halcyon goals for increasing sales and improving profits.

Experience & Background

  • Intelligent in grasping and integrating new information. 
  • An active learner with a strong sense of curiosity. 
  • Has natural instincts and insight for finding the best solution to unclear situations, issues and problems. 
  • Consistently manages time and processes to create maximum efficiency with minimum disruption or redundancy. 
  • Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges
  • Energetic and takes initiative. Is pro-active and persistent in pursuing and completing tasks. Strives to exceed
  • expectations and goals.
  • Must have general knowledge of basic Resident service skills. 
  • High School diploma or equivalent
  • Previous experience of 3 months in a position with heavy Resident service exposure.
Halcyon Hotel Cherry Creek

Chelsea Lee

Director of Human Resources
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