Happie

Client Services Coordinator

Los Angeles, CA

New Box Solutions designs, engineers, programs, installs, and maintains home automation technology and commercial control systems throughout California, with happy customers throughout Montecito, West Hollywood, Los Angeles, Bel-Air, Pacific Palisades, and beyond. The best home automation company in California, we provide simple control of integrated technology and automation comprised of audio, video, Lutron lighting, shading, climate control, energy and power management, outdoor entertainment, enterprise-grade networking, and more.

CLIENT SERVICES COORDINATOR | LOS ANGELES, CA

The Client Services Coordinator is the viewed by our clients to be the face of our Client Services team. The Client Services Coordinator quickly and consistently manages all incoming requests for service, communicates effectively will clients, coordinates the service schedule, and collaborates with all Client Services team members to exceed client expectations every day. 

RESPONSIBILITIES

  • Process and quickly respond to all incoming requests for service every day
  • Coordination with Client Services Manager to manage the Client Service schedule
  • Procure equipment and materials resources for service calls and fast track projects
  • Constant keeping and updating of data relating to service ticketing, SLA performance, and Client Services key performance indicators
  • All other duties as assigned by the Client Services Manager

BACKGROUND & EXPERIENCE

Applicants should have a minimum of 2 years experience in the management of client oriented service requests. Additional skills and abilities include:

  • Superior attention to detail, proactive planning, and ability to multi-task with daily work flow
  • Expert ability to read the EQ of a client and/or service request situation to exceed client expectations
  • Understanding that the Client Services team is measured in a “Pass / Fail” grading system
  • Understanding that the ability of the Client Services team to consistently exceeD client expectations will have a tremendous impact on ongoing sales activities
  • Excellent communication skills and a passion for serving people
  • Strong ability to manage very demanding and at times unrealistic clientele
  • A strong, self-managed work ethic and an ability to perform well under stressful conditions
  • Experience in Quickbooks, specifically Estimate generation and Purchase Order Generation
Happie

Anna Corning

Candidate Engagement Associate
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