House Advantage

IT Systems Applications Analyst

Las Vegas

As an IT Systems Applications Analyst, a thorough knowledge of PC's, Mac's, Network, VPN, Server, Wifi, and phone system software and hardware will be key to your success in this role. You will be installing, maintaining, and troubleshooting various hardware and software issues, which will require you to utilize excellent customer service skills and the ability to research problems quickly. Our work environment is go-go-go, so being able to change directions and work with a sense of urgency will make you very successful in the day to day.

The essential duties and responsibilities include:

  • Installing and configuring application and operating system software, antivirus, and upgrades
  • Installing, configuring, and maintaining servers, configuration, installation, wifi, and laptop PC's and peripherals
  • Troubleshooting and repairing hardware and network connectivity issues
  • Installing, configuring, and maintaining Mac laptops and peripherals
  • Removing old equipment and performing data migration to new machines as necessary
  • Providing superior customer service to both internal and external customers, and responding to trouble tickets in a timely manner

Requirements: 

  • Experience supporting multiple software applications
  • Experience with SQL server/scripts, including database backups and restore
  • Proficient with Mac/Apple hardware and software; familiar with Microsoft software and PC hardware
  • Experience diagnosing and troubleshooting complex application software
  • 3-5+ years hands on technical experience with both Mac and PC
  • Possesses knowledge of network connectivity, VPN, Wireless Networks, Cloud, VMWare, Virtual environments, physical and virtual servers, and potential troubleshooting steps
  • Understands browser/client specific compatibility issues
  • Demonstrated ability to generate clear technical documentation
  • Certifications a plus (Apple, Microsoft, Cisco)
  • Ability to lift 40lbs for a short time
House Advantage

Michelle Kilwien

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