House Advantage

Product Manager

Las Vegas, Nevada
$70k+

The Product Manager is the subject matter expert in an assigned set of the HALo suite of products. As the subject matter expert, the Product Manager works closely with customers during the installation of the HALo suite of products and manages the project following the House Advantage project methodology. Other duties include the coordination of lab installs and training. The Product Manager’s keen understanding of the HALo suite and marketing fundamentals enable the Product Manager to provide seamless customer support.

Responsibilities

  • Manage the entire product line in order to proactively support customers needs
  • Work with casino customers on setting up marketing promotions
  • Work closely with House Advantage team members on installation development deliverables
  • Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that improve customer experience and drive growth
  • Review newly created user documentation for the HALo suite of products
  • Assist with QA testing of the HALo Kiosk and Promotions products
  • Travel to customer sites as needed for installation and support projects
  • Deliver training both internally and to customers on assigned products
  • Provide customer support on setup and implementation of recurring promotions

Experience & Background

  • Minimum 21 years of age - may require Gaming Registration
  • Have a technical background in gaming (casino or slot manufacturing), 3+ years experience preferred
  • Have a basic understanding of Casino Marketing programs and SQL
  • Be comfortable training, documenting, troubleshooting, and describing promotions to our customers and have a demonstrated background to show an experienced skillset
  • Show aptitude and experience with technical concepts involving VPN, Gateway, CMS connections, certificates, etc...
  • People-and team-oriented, hardworking, intelligent, with a strong work ethic and stamina
  • Strong relationship management and problem solving skills
  • Professional and positive approach, self-motivated, strong in building relationships, team player, dynamic, creative with the ability to work on own initiative

Benefits

  • Competitive base salary comensurate with experience
  • Generous medical insurance package including dental and vision
  • Paid vacations to keep you working at your highest level
House Advantage

Michelle Kilwien

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