Omni Austin Hotel at Southpark


Austin, TX

Omni Hotels and Resorts creates genuine, authentic guest experiences at 60 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is a founding partner in the Global Hotel Alliance (GHA) which aligns our brand with luxury hotel worldwide. 


We are looking for a responsible individual to transport hotel guests to and from the airport and other designated destinations in the South Austin area in our Ford Explorer. When not providing transportation services, this role will be staged at the entrance of the hotel where they will greet guests and serve as a valet attendant, helping to create a memorable first impression.


  • Drive vehicle to and from the Austin airport and designated destinations in a timely, safe manner
  • Apply knowledge of driving and skills in maneuvering vehicle at varying speeds in difficult situations, such as inclement weather and heavy traffic
  • Assist with scheduling guest shuttle request
  • Help to maintain a seamless shuttle schedule 
  • Greet guests and provide on boarding assistance, including luggage assistance
  • Ensure cleanliness of the vehicle; including interior and exterior
  • Inspect vehicle daily and report any damage or safety concerns immediately to management
  • Maintain accurate log of vehicle maintenance, mileage, and fuel. Help to ensure other associates are keeping up with the log as well 
  • Maintain accurate log of services rendered
  • Create memorable experience during transportation service
  • Assist guest with directions
  • Maintain 4-Star/4-Diamond standards of guest service
  • Assist in keeping front entrance clean and tidy
  • Occasionally assist Guest Services team with porterage of guests’ luggage
  • Maintain cleanliness of the parking lot
  • Understand all emergency procedures and all amenities and services offered at the Hotel and local area
  • When staged at the hotel assist guests in the front drive with loading and unloading of vehicles


  • Customer service oriented
  • Outgoing, friendly personality
  • Must pass pre-employment drug screen
  • Valid Texas Drivers License with clean driving record required
  • Flexible schedule; including days, nights, weekends, and holidays
  • Ability to lift 50 lbs
  • Ability to sit or stand for long periods of time
  • Ability to bend in order to lift heavy items
Omni Austin Hotel at Southpark

Shelley Snyman

Director, Rooms
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