Omni Austin Hotel at Southpark

Night Auditor

Austin, TX

NIGHT AUDITOR | AUSTIN, TX 

Omni Hotels and Resorts creates genuine, authentic guest experiences at 60 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is a founding partner in the Global Hotel Alliance (GHA) which aligns our brand with luxury hotel worldwide. 

RESPONSIBILITIES

  • Performs the required system saves during the night audit shift to ensure a current back-up of the hotel files is aPosts and audits banquet checks in order of the banquet summary sheet
  • Reconciles all Food and Beverage outlet postings
  • Verifies front desk cashier work is balanced
  • Ensures all guest accounts are accurately posted with room and tax
  • Performs nightly IBM maintained by monitoring the file sizes and performing weekly and monthly reorgs
  • Ensures the completion of all night audit functions
  • Distributes all close day reports and morning reports to the appropriate departments
  • Transmits accurate data to Corporate
  • Prepares and distributes the Daily Report (Daily Business Analysis (DBA))
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications
  • Preparation of daily reports and distribution as directed
  • Accurate preparation of VIP, complimentary, house use rooms, and out of order lists
  • Conduct back up procedures for Epitome nightly 
  • Handle express checkout and ensuring completion
  • Completion of third shift Night Audit checklist
  • Balancing of daily postings and revenue
  • Ensure adequate communication the following morning to all necessary departments by communicating through “Wrap-up” emails
  • Understanding of all front office standards and assist in solving deficiencies 
  • Documenting errors made by cash handling auditors
  • Prepare In-house allowance and adjustment spreadsheets each day
  • Ensuring nightly transmission of credit cards through IPU and Epitome
  • To be thoroughly acquainted with all check-in and check-out procedures and policies 
  • To be a main liaison between guest and the hotel
  • To appropriately protect confidential guest information and guest room key access according to front office SOP’s
  • To be thoroughly acquainted with PBX operator duties
  • Be familiar with emergency procedures and Alarm System 
  • To be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios, and execute to standard
  • Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests
  • Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Laundry Services, and Omni Kids Program)
  • To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Outdoor Pool, Meeting Space)
  • To be familiar with local attractions and businesses
  • Deliver personalized, memorable guest experiences by utilizing the Power of One
  • Drive hotel shuttle & valet vehicles as defined by the needs of the hotel and/or in absence of guest service team members

BACKGROUND & EXPERIENCE

  • Must be 21 years of age or older
  • Must have a valid Texas driver’s license with a clean driving record
  • Excellent customer service and problem solving skills
  • Must have strong communication, computer, and organizational skills
  • Maintain a professional business appearance, attitude, and performance
  • Prior guest service experience required, preferably hotel front office experience
  • Must be able to work a variety of shifts, including weekends and holidays
  • Working Environment:
  • Interior of hotel, in normal office conditions
  • On occasion exterior of hotel with exposure to weather conditions
  • May be required to work 7-10 days consecutively as defined by the needs of the hotel
  • Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand, walk, or sit for an extended period or for an entire work shift. 
  • Standing/walking 8+ hours per day
  • Driving standard class C vehicle
Omni Austin Hotel at Southpark

Shelley Snyman

Director, Rooms
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