Omni Austin Hotel at Southpark

Night Auditor

Austin, TX


Omni Hotels and Resorts creates genuine, authentic guest experiences at 60 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is a founding partner in the Global Hotel Alliance (GHA) which aligns our brand with luxury hotel worldwide. 


  • Performs the required system saves during the night audit shift to ensure a current back-up of the hotel files is aPosts and audits banquet checks in order of the banquet summary sheet
  • Reconciles all Food and Beverage outlet postings
  • Verifies front desk cashier work is balanced
  • Ensures all guest accounts are accurately posted with room and tax
  • Performs nightly IBM maintained by monitoring the file sizes and performing weekly and monthly reorgs
  • Ensures the completion of all night audit functions
  • Distributes all close day reports and morning reports to the appropriate departments
  • Transmits accurate data to Corporate
  • Prepares and distributes the Daily Report (Daily Business Analysis (DBA))
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications
  • Preparation of daily reports and distribution as directed
  • Accurate preparation of VIP, complimentary, house use rooms, and out of order lists
  • Conduct back up procedures for Epitome nightly 
  • Handle express checkout and ensuring completion
  • Completion of third shift Night Audit checklist
  • Balancing of daily postings and revenue
  • Ensure adequate communication the following morning to all necessary departments by communicating through “Wrap-up” emails
  • Understanding of all front office standards and assist in solving deficiencies 
  • Documenting errors made by cash handling auditors
  • Prepare In-house allowance and adjustment spreadsheets each day
  • Ensuring nightly transmission of credit cards through IPU and Epitome
  • To be thoroughly acquainted with all check-in and check-out procedures and policies 
  • To be a main liaison between guest and the hotel
  • To appropriately protect confidential guest information and guest room key access according to front office SOP’s
  • To be thoroughly acquainted with PBX operator duties
  • Be familiar with emergency procedures and Alarm System 
  • To be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios, and execute to standard
  • Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests
  • Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Laundry Services, and Omni Kids Program)
  • To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Outdoor Pool, Meeting Space)
  • To be familiar with local attractions and businesses
  • Deliver personalized, memorable guest experiences by utilizing the Power of One
  • Drive hotel shuttle & valet vehicles as defined by the needs of the hotel and/or in absence of guest service team members


  • Must be 21 years of age or older
  • Must have a valid Texas driver’s license with a clean driving record
  • Excellent customer service and problem solving skills
  • Must have strong communication, computer, and organizational skills
  • Maintain a professional business appearance, attitude, and performance
  • Prior guest service experience required, preferably hotel front office experience
  • Must be able to work a variety of shifts, including weekends and holidays
  • Working Environment:
  • Interior of hotel, in normal office conditions
  • On occasion exterior of hotel with exposure to weather conditions
  • May be required to work 7-10 days consecutively as defined by the needs of the hotel
  • Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand, walk, or sit for an extended period or for an entire work shift. 
  • Standing/walking 8+ hours per day
  • Driving standard class C vehicle
Omni Austin Hotel at Southpark

Shelley Snyman

Director, Rooms
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