Performance Chrysler Jeep Dodge

Service Advisor

Columbus, OH

At Performance Chrysler Jeep Dodge Ram Columbus in Columbus, Ohio, we want you to know that your complete satisfaction is what drives us. We strive to live by our Vision Statement, providing you with the kind of world-class customer service that will always put a smile on your face. We're a full service dealership with a stunning array of auto services to serve you with. Our goal is to make our Columbus, OH auto dealership your first choice for new vehicles and top quality auto service. 

SERVICE ADVISOR | COLUMBUS, OH

The Service Advisor is responsible for building strong customer relationship and selling the technicians’ time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.

RESPONSIBILITIES

  • Ensure that customers receive prompt, courteous, and effective service 
  • Drive the sale of technicians' time to meet departments sales forecast
  • Prioritize required services, and be prepared to provide options upon request.
  • Keep customer informed on completion times, service expenses, and possible changes.
  • Ensure customer has a positive dealership experience 
  • Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.   

BACKGROUND & EXPERIENCE

  • One year of experience in a service advisor role strongly preferred
  • Must have computer proficiency
  • Valid driver's license

 

Performance Chrysler Jeep Dodge

Mike Sanders

Service Director
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