Prodeco Technologies

Sales Coach

Oakland Park, FL

Our Mission

At ProdecoTech our philosophy is centered on providing our dealers and customers with the most superior service. We have developed breakthrough designs using innovative techniques and business strategies to produce affordable, comfortable, and quality consistent electric bicycles. Our goal is for the electric bicycle to become a household item in the USA. The number one step in doing so is educating the public. To do this we have provided the most technologically advanced electric bicycles that are both user friendly and environmentally safe. Electric bicycles do not pose a danger to the environment because they do not emit carbon dioxide. 

We pride ourselves on using only the highest quality components to build our electric bicycles with dignity, integrity, and value. From the start, the pricing of the ProdecoTech line of electric bicycles has followed “Quality” being number one and “Ease of Service” number two. However, we believe that at no point should our high level of standards and attention to detail be compromised. Most importantly, we stand behind our service and products, ensuring that our customers and dealers are always 100% satisfied. These are core principles that we have instilled from the beginning and that we will continue to honor into the future.

Company

ProdecoTech is #1 in electric bicycle sales in the U.S. and has a presence in most major metropolitan areas throughout the country. Located in Oakland Park, Florida in a 60,000 square foot warehouse, ProdecoTech is the only manufacturer that builds electric bicycles in the U.S.A. We are set to aggressively increase our market share and are well positioned for explosive growth for years to come. This is an exciting time for ProdecoTech, and we need dedicated, enthusiastic people to help us grow! If you are someone who thrives on challenge and believes that you can positively impact our business while making change happen, then we invite you to apply to be a member of the ProdecoTech team!

Sales Coach Description:

Your role is really about motivating sales and customer service agents to achieve high performance, overseeing the design and delivery of all training programs, monitoring calls for quality assurance, and handling escalated concerns that fall outside the ability of your front-line staff. Your work contributes to the strategic plan so you’ll be asked to provide short-term planning and scheduling. Must have a broad understanding of telecommunications and be a customer service fanatic.

Sales Coach Job Responsibilities:

  • training, scheduling, and coaching Sales and Customer Service Representatives
  • prepare reports on call and sales actives
  • provide in-depth one on one coaching, training and follow-up to optimize sales and customer service
  • communicate changes in products, promotions, pricing, campaigns and procedures
  • monitor sales and service calls through real time observations
  • help improve deficiencies and build on the strengths of individual performers
  • assist in developing sales scripts, training and workflows
  • understand marketing campaigns and bundling options for products
  • receive and resolve complex or sensitive customer complaints and appeals
  • provides input for the design, lead and coordinate sales incentives and activities to maximize sales performance

Education & Background: 

  • high school diploma or equvialent 
  • understanding of operation systems or procedures
  • budgeting and scheduling
  • solid knowledge of the sales process
  • ability to motivate and train
  • computer proficiency

 

Prodeco Technologies

Leigh McPhail

Director of Human Resources
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